Refund Policy

At Chaudhary Fries, we aim to provide high-quality frozen food products and reliable customer service. Please review this Refund and Returns Policy before placing an order.

Overview

Because we sell frozen and perishable food products, we generally cannot accept returns or exchanges once an order has been delivered.

Refunds or replacements may be considered when:

• You receive the wrong product.
• A product arrives damaged, opened, leaking, or in an unacceptable condition.
• Items are missing from your order.
• Your order is not delivered due to an error on our part.

Non-Returnable Products

For health, hygiene, food-safety, and quality-control reasons, the following products cannot be returned:

• Frozen or perishable food products
• Products that have been opened or used
• Products that were not stored correctly after delivery
• Products damaged after delivery
• Products returned without their original packaging
• Items purchased by mistake or no longer wanted
• Sale, clearance, or promotional products, unless defective
• Gift cards, where applicable

Do not send products back without first contacting Chaudhary Fries and receiving return instructions.

Reporting a Problem

To report a damaged, incorrect, missing, or defective product, contact us and provide:

• Your full name
• Order number
• Phone number
• Description of the issue
• Clear photographs or videos of the product and packaging
• Any other information needed to verify the claim

Contact us at:

Email: hello@chaudharyfries.com
Phone/WhatsApp: 03030488846

Claims submitted without sufficient information or evidence may not be approved.

Refunds

After reviewing your request, we will notify you whether it has been approved or rejected.

If approved, we may offer one of the following:

• A replacement product
• Store credit
• A partial refund
• A full refund for the affected item
• A full refund for the order where appropriate

The resolution offered will depend on the nature of the issue, product condition, delivery circumstances, and available stock.

Approved refunds will normally be issued through the original payment method. For cash-on-delivery orders, we may arrange a bank transfer, mobile-wallet transfer, store credit, or another suitable refund method.

Processing times may vary depending on your bank, payment provider, and selected refund method.

Exchanges and Replacements

We only replace products that are damaged, defective, missing, or incorrectly supplied.

Replacement requests are subject to verification and product availability. When the same item is unavailable, we may offer:

• A similar product
• Store credit
• A partial refund
• A full refund for the affected item

Order Cancellations

You may request an order cancellation before the order has been processed, packed, or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request a cancellation, contact us immediately through phone or WhatsApp:

0303-0488846

Delivery Issues

Customers are responsible for providing a complete and accurate delivery address and an active phone number.

Refunds may not be available when delivery fails because:

• An incorrect or incomplete address was provided.
• The customer was unavailable to receive the order.
• The customer could not be contacted.
• Delivery was refused without a valid product-related reason.

If the issue was caused by Chaudhary Fries or our delivery service, we will review the matter and offer an appropriate resolution.

Returning an Approved Product

In limited cases, we may ask you to return a product for inspection.

Do not return any product until Chaudhary Fries has approved the return and provided instructions.

Unless the return is required because of our mistake, the customer may be responsible for return-delivery costs. Original delivery charges are generally non-refundable unless the full order was incorrect, damaged, or undelivered due to our error.

Product Storage

Frozen products must be placed in appropriate frozen storage immediately after delivery.

We are not responsible for deterioration, melting, contamination, or damage caused by:

• Delayed refrigeration or freezing
• Improper storage
• Power outages after delivery
• Leaving products unattended
• Incorrect handling after the order has been received

Need Help?

For questions about refunds, replacements, cancellations, or delivery issues, contact:

Chaudhary Fries
Lahore, Punjab, Pakistan
Email: hello@chaudharyfries.com
Phone/WhatsApp: 03030488846

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping returns

To return your product, you should mail your product to: Gulshan town, Link qatar band road, Thokar Lahore.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at hello@chaudharyfries.com for questions related to refunds and returns.